How clients cancel drop-ins from their account
If allowed, clients may cancel their drop-in registration directly in the store. Upon cancellation, a confirmation email is sent to the account owner and a record is kept in their personal account under the Communication tab. When the account owner cancels a drop-in, their name appears on the cancellation confirmation.
To cancel a drop-in from the personal account, click the occurrence from the Calendar in the Home tab. Alternatively, click the Purchases tab, select the organization and scroll to the Drop-ins section of the participant.
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Click on the name of the drop-in. This redirects to drop-in store page.
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In the calendar, select the same drop-in (as if you were registering).
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In the window, click 'Unregister' next to the registered participant's name.
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When the participant is 'Successfully unregistered', you may register someone else, continue shopping, or close the session.
If a drop-in is ineligible for cancellation, the 'Unregister' button won't show.
How clients can cancel drop-ins from the Amilia app
Clients can also use the Amilia mobile app to cancel eligible drop-ins. Here are the steps:
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Click on the drop-in you would like to cancel in your Schedule.
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Click on Cancel this event.
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The participant will be notified of whether they will be credited for the cost of the drop-in in accordance with the Cancellation Policy you set. Click Terminate enrollment to confirm the cancellation. The participant will see a Success message to confirm the drop-in has been cancelled.
